These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer",
or "You") and Tiffino (operated under Bits and Bytes, holding FSSAI License No.
22426077001432) regarding your access to and use of our mobile application (Package Name:
com.bitsandbytes.tiffino), website (tiffino.in), and associated food delivery services.
By creating an account, browsing our menu, or submitting an order, you confirm that you are at least 18 years of age (or possess legal parental/guardian consent) and are fully capable and competent to enter into the terms, conditions, and representations stated herein.
Tiffino operates exclusively as an artisanal delivery-only cloud kitchen. We do not provide dine-in seating, take-away counters, or drive-through facilities at our culinary production centers.
All orders are prepared hot upon receipt and dispatched via our dedicated delivery fleet or authorized logistics partners to the delivery address specified by you in the app. Delivery times provided in the app are estimates based on current tawa capacity, traffic, and meteorological conditions.
Tiffino pledges a 100% Zero Maida (Zero Refined Flour) commitment. Every paratha crust is kneaded using single-origin, stone-ground chakki whole-wheat flour, cooked exclusively with certified pure cow desi ghee or pure butter.
We strictly prohibit artificial food coloring, chemical dough softeners, animal fat adulterants, or palm oil. Our kitchen strictly adheres to the sanitation, storage, and handling standards mandated by the Food Safety and Standards Authority of India (FSSAI).
Allergen Notice: While our parathas are crafted from pure wheat, our dishes may contain or come into contact with dairy products (paneer, ghee, butter, curd) and gluten (wheat). Customers with acute celiac disease or dairy allergies are advised to exercise discretion.
To place orders, track kitchen baking progress, and participate in the Weekly Streak program, you must register an account using a valid mobile phone number verified via One-Time Password (OTP).
- You are solely responsible for maintaining the confidentiality of your mobile device and OTP logins.
- You agree to provide accurate, current, and complete delivery coordinates and contact information.
- You may permanently delete your account at any time directly through the Android application (under Profile > Settings > Delete Account) or by emailing
tiffino098@gmail.com.
All prices displayed within the Tiffino mobile application are denominated in Indian Rupees (INR) and are inclusive or exclusive of applicable Goods and Services Tax (GST) and delivery packaging charges as clearly itemized on the checkout screen prior to final payment.
Payments are processed through RBI-authorized payment gateways supporting UPI, Credit Cards, Debit Cards, and Netbanking. Tiffino does not store sensitive card CVVs or netbanking passwords on its internal servers.
Because our parathas are handcrafted and made fresh-to-order without pre-cooked dough or cold storage, specific cancellation and refund rules apply:
A. Order Cancellation Window
Orders may only be cancelled within 60 seconds of placing the order. Once our master chefs begin rolling the chakki dough and heating the iron tawa, cancellations cannot be accepted as the perishable food has already entered production.
B. Defective or Damaged Food Claims
Customer delight is our utmost priority. In the rare event that:
- Your order arrives severely damaged or spilled due to transit mishandling;
- Incorrect items were delivered compared to your invoice; or
- There is a verified quality defect;
Please report the issue within 2 hours of delivery by emailing tiffino098@gmail.com or contacting customer support via the app, attaching clear photographs of the tamper-evident packaging and food items. Verified claims will be promptly refunded to your original payment method or credited to your wallet within 3–5 business days.
Tiffino offers a proprietary Weekly Streak loyalty program designed to reward regular patrons:
- Qualification: To unlock a mystery gift, a user must successfully complete 3 qualifying delivered orders within a single calendar week (Monday 00:00 IST to Sunday 23:59 IST).
- Mystery Reward: Upon reaching 3 orders in the same week, a complimentary chef-curated "Mystery Dish" is automatically credited to the customer's account for redemption on their subsequent order.
- Restrictions: Streak counts are strictly non-transferable between accounts, have no cash value, and reset at the beginning of each calendar week. Cancelled or refunded orders do not count towards streak progression.
Tiffino provides a live video broadcast from inside our clean kitchen to offer complete transparency into how our food is crafted.
While we strive for 100% uptime during kitchen operating hours, the live stream is provided on an "as-is" and "as-available" basis. We reserve the right to temporarily pause or adjust the video feed for routine equipment cleaning, shift handovers, power disruptions, or staff privacy without liability or entitlement to refunds.
All trademarks, service marks, trade names, logos (including "Tiffino" and "Tiffino Cloud Kitchen"), graphic designs, UI assets, software code, recipes, and website content are the exclusive intellectual property of Tiffino / Bits and Bytes. You may not reproduce, redistribute, scrape, reverse-engineer, or commercially exploit any portion of our application or brand assets without express written consent.
To the maximum extent permitted by applicable Indian laws, Tiffino shall not be liable for any indirect, punitive, incidental, special, or consequential damages resulting from the use or inability to use our delivery services.
Tiffino is not liable for fulfillment delays or failures resulting from causes beyond our reasonable control, including natural disasters, extreme weather, urban waterlogging, strikes, civil unrest, or telecommunications outages.
These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of India.
Any unresolved legal controversy, claim, or dispute arising out of these Terms or your use of the Tiffino platform shall be submitted to the exclusive jurisdiction of the competent courts of India.
If you have any questions or need support regarding these Terms and Conditions, please contact our team:
Entity: Tiffino (Bits and Bytes)
FSSAI License: 22426077001432
Official Email: tiffino098@gmail.com
Platform: https://tiffino.in
Android Package: com.bitsandbytes.tiffino